Who we are

National Archives of Australia (National Archives) provides leadership in the best practice management of the official record of the Commonwealth and ensures that Australian Government information of enduring significance is secured, preserved and available to government agencies, researchers and the community.

Our vision: National Archives is committed to being a world-leading archive and strives to strengthen Australia's cultural identity and democracy by connecting people with the evidence of Australian Government activities and decisions.

National Archives endeavour to meet the future needs of government and expectations of the Australian public in our rapidly changing digital environment. Underpinning the transformative strategies to enable, secure, connect and innovate is a drive for comprehensive digital capability and service delivery. National Archives is committed to:

• innovation
• collaboration
• inclusion

National Archives is also committed to developing the capability and expertise of our staff, we offer a Studies Assistance Program that supports staff to achieve individual goals as well as increasing their capacity to help achieve National Archives’ strategic objectives. Our Health and Wellbeing Program encourages and supports a healthier workplace and healthy lifestyle choices for all employees. 

About the role

The Technology branch supports National Archives in meeting its vision and achieving its strategic goals, through the provision of ICT services, technology, infrastructure, software, cybersecurity and the governance of its information and data assets. It is also responsible for assisting Australian Government agencies to fulfil the National Archives’ data and information management requirements.

The ICT Infrastructure section is responsible for providing advice to National Archives’ management on the efficient and effective use of technology and to enable National Archives staff through the provision and support of end user devices. The section also supports infrastructure relocation projects and is responsible for providing data storage infrastructure and managing its availability and capacity to meet business demands.

 National Archives Desktop Services team is seeking to fill an ongoing Desktop Engineer role in Canberra. A merit list will be created which may be used to fill ongoing positions.

 Under general supervision:

• Deploy and manage Windows devices using Intune and the organisation’s Standard Operating Environment (SOE) supporting routine provisioning and lifecycle management activities.
• Maintain endpoint configuration, compliance and security controls, including Intune policies, BitLocker, Defender and associated operational standards.
• Assist with packaging and deploying applications, updates and security patches in line with established operational and security procedures.
• Act as an escalation point for the Service Desk and respond to incidents and service requests, providing quality technical troubleshooting and escalating appropriately to meet service delivery expectations.
• Contribute to operational documentation, including Standard Operating Procedures, knowledge articles and technical guides.
• Work collaboratively within the Desktop and broader ICT teams to support consistent service delivery, change management processes and organisational outcomes.
• Apply the principles of APS Values, Code of Conduct, workplace diversity principles, work health and safety and participative management within a work and team environment.
• Promote and apply National Archives’ Vision, Mission and Commitments as expressed in in Strategy 2025–2030: Evolving National Archives and Our Values.

Skills & Experience

• Experience in an IT support role within an enterprise environment.
• Working knowledge of Microsoft Intune, Microsoft 365 and Entra ID.
• Basic understanding of application deployment and PowerShell.

Are you eligible?

To be eligible for the role you must be an Australian citizen. If you are selected, you will be required to successfully undergo a pre-employment check and be able to obtain and maintain a security clearance at a Baseline security clearance with the ability to obtain NV2 if required.

How to apply

You need to apply through our e-recruitment system.

Your application will need to include:

• the names and contact details of at least two referees, one of whom should be a current supervisor.
• your current resume.
• statement (750 words maximum), describing how your skills, knowledge, and experience/qualifications would enable you to perform the duties of the role taking into account the “Performance Expectations” at the relevant classification and National Archives’ Vision, Mission and Commitments as expressed in Strategy 2025–2030: Evolving National Archives and Our Values.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: RecruitAbility | Australian Public Service Commission (apsc.gov.au)