Current Vacancies
Manager Reference Services
- Canberra, ACT, Australia, 2601
- Full time
- Closing on: Jun 7 2026
The Access and Public Engagement Branch is the public face of National Archives of Australia, delivering description, examination, and reference and research services, exhibition, education and lifelong learning programs, publishing, websites, marketing and events nationally. All public engagement programs and services support National Archives' key role of providing an accessible, visible and interpreted national archival collection.
Reference Services consists of two client focussed teams that provide: strategic direction and oversight of the National Archives’ National Reference Service in an increasingly digital environment comprising; onsite and online reference services to assist a diverse range of researchers, the community and government agencies to access the national archival collection; development and delivery of onsite, online and offsite programs to educate and connect communities and groups including Aboriginal and Torres Strait Islander peoples to the collection; and co-ordination of the National Archives’ volunteer program.
You will manage, supervise and build the capacity of a small team providing onsite and online services to researchers and clients to access the national collocation. You will apply effective communication, research and analytical skills by contributing to the continuous improvement, development, implementation and review of strategies, policies and procedures that support the delivery of quality reference services in an increasingly digital environment.
Qualifications: Tertiary qualifications and/or experience in archives or cultural heritage collection service-related fields and/or membership or eligibility for membership of the Australian Society of Archivists or other relevant professional organisations, are desirable.
Eligibility: Applicants must be Australian citizens and be able to obtain and maintain a security clearance at a Negative Vetting Level 2 (NV2) clearance level
How to apply: Applications must be submitted via our online e-recruitment system. Applicants must in 1000 words or less outline the skills and relevant experience you would bring to this role. Please refer to the selection documentation for this position.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: RecruitAbility | Australian Public Service Commission (apsc.gov.au)