Under general direction the main duties of the role are to:

• Assist the Australian community to access the National Archives’ collection by responding to reference inquiries and providing online, phone and onsite reference assistance, using business information systems and digital processes in a digital environment.
• Undertake access examination tasks in accordance with Archives Act statutory requirements, service standards and policy within a collaborative and flexible team environment.
  
  
• Communicate effectively both orally and in writing, and develop and maintain productive and professional working relationships with internal and external stakeholders, with a high standard of customer service.
  
  
• Work collaboratively to consult and share information with colleagues, provide advice, actively engage in problem solving and knowledge transfer and seek input from others to achieve business outcomes.
  
  
• Participate in the development of guidelines and digital workflows to facilitate innovative collection access for the general public.
• Apply knowledge of the National Archives and its collection, including knowledge and/or interest of Australian history, as required in undertaking duties of the role.
  
  
• Apply the principles of APS Values, Code of Conduct, workplace diversity, work health and safety and participative management within a work and team environment.
  
  
• Implement, promote and apply the National Archives’ Vision, Mission and Commitments as expressed in Strategy 2030 and Our Values.